Oh no! Is the product you ordered at B1B.com defective or broken? Our warranty policy is here for you! With the exception of clearance products, all of our products are covered by a 30-day warranty against manufacturing defects.
Discover our additional warranties -
Our beds and cushions are guaranteed for 30 days after your purchase for normal wear and tear.
|Cloud pillow||Cover replacement *|
|Bed with removable cover|
|Foam bed without removable cover *||Bed replacement|
* The cover sent may differ from that of the original model.
** Teepees, small pet baskets and blankets are not covered by a normal wear and tear warranty.
Our leashes, collars and harnesses are guaranteed for 30 days after your purchase for normal wear and tear.
* The model sent may differ from the original.
Our scratching posts are guaranteed for 3 months after your purchase for normal wear and tear.
|Katt3EVO Classic||Replacement of the scratching post|
|Sisal and paper rope scratching post|
Please note that toys are not covered by a normal wear and tear warranty.
Store purchased items: Please contact the store where you bought the product for help.
Click here to submit a warranty request. For USA, click here.
Warranties are limited to one per product per customer.
You will need a photo of the item to send your request.