Oh no! Is the product you ordered at B1B.com defective or broken? Our warranty policy is here for you! With the exception of clearance products, all of our products are covered by a 30-day warranty against manufacturing defects.
Discover our additional warranties -
COMFORT COLLECTION
Our beds and cushions are guaranteed for 30 days after your purchase for normal wear and tear.
| Cloud pillow | Cover replacement * |
| Bed with removable cover | |
| Foam bed without removable cover * | Bed replacement |
* The cover sent may differ from that of the original model.
** Teepees, small pet baskets and blankets are not covered by a normal wear and tear warranty.
WELLBEING COLLECTION
Our leashes, collars and harnesses are guaranteed for 30 days after your purchase for normal wear and tear.
| Collars | Collar replacement |
| Leashes | Leash replacement |
| Harnesses | Harness replacement |
* The model sent may differ from the original.
Our scratching posts are guaranteed for 3 months after your purchase for normal wear and tear.
| Katt3EVO Classic | Replacement of the scratching post |
| Katt3EVO Tower | |
| Katt3EVO Plus | |
| Sisal and paper rope scratching post |
Please note that toys are not covered by a normal wear and tear warranty.
Store purchased items: Please contact the store where you bought the product for help.
Click here to submit a warranty request. For USA, contact us at hello@beonebreed.com.
Warranties are limited to one per product per customer.
You will need a photo of the item to send your request.