How long do I have to wait before receiving my order?
The usual processing time* is 2 to 3 business days. Your package will be delivered to you within 5 to 7 business days of receiving your tracking number by email. If your order was placed from a connected account (not in guest mode), the status of your order will be in your account under the "order history" section. In Canada, shipping is handled by Canada Post, Nationex or Purolator. In the United States, UPS will deliver your order to you.
An additional order processing time is to be expected for orders placed between December 23 and January 3 due to high traffic and the holiday vacations. Delivery brokers also expect slower service, which is unfortunately beyond our control. Thank you for your understanding.
* May vary depending on time of year and current promotions.
** Please note that orders cannot be shipped to P.O. boxes.